Soft Management

I read this article a few months ago about Nick Sarillo’s “Trust and Track” culture which I think is a very healthy way of getting things done through other people - or delegation. This greatly impacted me and more recently I have been working on implementing many of the key points I learned in this Inc.com article in the training of new employees. For a small to midsize organization, it’s all about Culture if you want to get things done.

In order to Ship, complete tasks, without leaving coworkers and customers hanging, I firmly believe one must make a checklist. Nick’s idea is brilliant, he describes, “I built a system to replace me. I put together a checklist of things that had to be done by 4 p.m., so we could handle the volume. It took about four weeks until it could work without me. Now we’re nailing it.”

Nick’s “Trust and Track” culture involves educating employees about what it takes for the company to be successful, then trusting them to act accordingly - the people you hire should want to be successful on an individual basis. People who have what it takes, when educated properly, will shake it up and make positive things happen - even when the boss is gone.

The alternative is command and control, wherein success is the boss’s responsibility and employees do exactly what the boss says (or else!). I’m not saying the “Genius with a Thousand Helpers” approach doesn’t work, both approaches can work, but they produce very different cultures and long-term outcomes. If managed correctly, trust and track can allow a company to be adroit, resilient, and prolific enough to function at the highest level through booming and even contracting economies.

I've been enjoying my free copy of Seth Godin's recent manifesto, Stop Stealing Dreams.

He shares the interesting origin of multiple-choice tests in Section 10, Frederick J. Kelly and your nightmares:

In 1914, a professor in Kansas invented the multiple-choice test. Yes, it’s less than a hundred years old.

There was an emergency on. World War I was ramping up, hundreds of thousands of new immigrants needed to be processed and educated, and factories were hungry for workers. The government had just made two years of high school mandatory, and we needed a temporary, high-efficiency way to sort students and quickly assign them to appropriate slots.

In the words of Professor Kelly, “This is a test of lower order thinking for the lower orders.”

A few years later, as President of the University of Idaho, Kelly disowned the idea, pointing out that it was an appropriate method to test only a tiny portion of what is actually taught and should be abandoned. The industrialists and the mass educators revolted and he was fired.

The SAT, the single most important filtering device used to measure the effect of school on each individual, is based (almost without change) on Kelly’s lower-order thinking test. Still.

The reason is simple. Not because it works. No, we do it because it’s the easy and efficient way to keep the mass production of students moving forward.

Memorizing information is pointless when you have a computer in your pocket with all the world's information just a touch away. Is the only thing we can teach these days is how to get a high test SAT score? 

I find it odd that teachers spend more time teaching youth to memorize trivial information (like "When was the war of 1812?") than they do teaching them to competently search and find it on the Internet. Oh, wait...is that because most teachers are technically illiterate? It's not their fault, I mean the administrators over at the school district won't "let" them stray from the curriculum.

I often hear teachers complain about students attitudes and how flaky they are. Here's an idea, what if we taught youth to make commitments (and keep them), to overcome fear, to deal transparently, to initiate, and to plan a course?

Can adults teach youth (or other adults) to desire lifelong learning, to express themselves, and to innovate? I believe it is possible. I believe it is more likely on an outdoor retreat, camp, or field trip than in a classroom via a boring power point presentation.

REAL LEARNING is not done to you. Learning is something you choose to do.

The world has changed and unfortunately the school system is exactly that, a industrialized "system," working on a massive scale, that has significant byproducts, including the destruction of many of the attitudes and emotions we’d like to build our culture around. In the early industrial economy of the 19th and 20th centuries the two biggest challenges were finding enough compliant workers and finding enough eager customers. School was invented to solve these problems, and it worked.

The 21st century economy needs creative thinkers and problem solvers, not mindless cogs that are obedient, on-time, and work to make widgets cheaper and faster than the day before.