You can impart remarkable service that will set your products and services completely apart from every other in your market. It's possible because you are unique, creative, and capable of making friends.
It's going to cost you though. You're going to have to care more...a lot more. But, here are three reasons why you have no choice:
1. Remarkable Service Makes You Remarkable.
2. Remarkable Service Makes You Trustworthy.
3. Remarkable Service Makes You Better.
Remarkable customer service has to be part of your strategy. If you're going to "get around to it" you never will. Make a plan and start leading by example. Live it with your example before you make a power point presentation about it.
Paul Hill, Ph.D.
I design, plan, and evaluate economic development programs for Utah State University.
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